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Shipping Policy

This Shipping Policy explains how orders placed with IndyArt Studio are produced, processed and delivered.

1. Made-to-Order Production

All IndyArt Studio posters are printed especially for each customer after an order is placed.

Our products are manufactured and fulfilled by a specialised print-on-demand partner, including Printful. Orders may be produced at different fulfilment facilities depending on product availability, the customer’s delivery address and the most suitable production location.

IndyArt Studio remains the seller and the customer’s main point of contact for all order-related enquiries.

2. Order Processing

After payment has been successfully confirmed, the order is submitted for production.

Production usually takes approximately 2 to 5 business days. This processing period does not include shipping time. During periods of high demand, public holidays, technical issues or temporary stock shortages, production may take longer.

Business days generally exclude weekends and public holidays.

Once an order has entered production, it may no longer be possible to cancel it or change the product, delivery address or other order details.

Please contact us as soon as possible at indianahenry.pro@gmail.com if you notice an error in your order.

3. Estimated Delivery Time

The estimated delivery time consists of:

Estimated production time + estimated shipping time

Shipping time varies according to:

  • the delivery country;
  • the fulfilment location;
  • the selected shipping method;
  • the carrier;
  • customs procedures;
  • local postal services;
  • seasonal demand and external disruptions.

An estimated delivery date may be displayed during checkout or provided in the order confirmation and shipping confirmation emails.

All delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Weather conditions, customs checks, failed delivery attempts, carrier delays and other circumstances outside our reasonable control may affect delivery.

4. Shipping Destinations

IndyArt Studio ships to many international destinations.

The countries currently available for delivery are displayed during checkout. If your country cannot be selected, we are currently unable to deliver your order to that destination.

Certain products or shipping methods may not be available in every country.

5. Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is confirmed.

The cost may vary depending on:

  • the destination;
  • the product and package dimensions;
  • the number of products ordered;
  • the available shipping method;
  • applicable regional charges.

Printful may calculate shipping rates based on the package’s size, weight and delivery destination.

Unless expressly stated otherwise, shipping costs are not included in the product price.

6. Tracking Information

When tracking is available, the customer will receive a shipping confirmation email containing a tracking link.

Tracking information may take some time to update after the parcel has been handed to the carrier.

Some international or economy shipping methods may provide limited tracking information. The availability and accuracy of tracking depend on the carrier and destination.

7. Multiple Packages

Products within the same order may occasionally be manufactured or shipped from different fulfilment locations.

As a result:

  • an order may arrive in more than one package;
  • packages may arrive on different dates;
  • each package may have its own tracking information.

Customers will not normally be charged additional shipping fees after checkout solely because an order is divided into multiple packages.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including where applicable:

  • the recipient’s full name;
  • street name and number;
  • apartment, building or access information;
  • postal code;
  • city;
  • country;
  • telephone number.

Please verify all delivery information carefully before placing your order.

If an address is incorrect or incomplete, the parcel may be delayed, returned to the sender or lost. When an incorrect address was supplied by the customer, additional production or reshipping costs may be charged before the order can be sent again.

Contact us immediately at indianahenry.pro@gmail.com if you notice an error. We cannot guarantee that an address can be changed after production has started.

9. Unclaimed or Refused Packages

Customers are responsible for monitoring tracking information and collecting packages where required.

If a parcel is returned because it was:

  • unclaimed;
  • refused without a valid reason;
  • not collected from a delivery point;
  • subject to unpaid customs charges;
  • sent to an incorrect or incomplete address;

the customer may be responsible for any costs associated with storage, return, reproduction or reshipping.

Where a returned package reaches a fulfilment facility, a limited period may apply for arranging reshipment. Printful currently allows reshipment within 30 days after notifying the seller that a returned parcel has been received.

10. Customs Duties, Import Taxes and Fees

International orders may be subject to:

  • customs duties;
  • import VAT;
  • local taxes;
  • handling or clearance fees;
  • other charges imposed by the destination country.

Unless these charges are expressly collected during checkout, they are the customer’s responsibility and must be paid directly to the relevant customs authority or carrier.

These charges are not controlled by IndyArt Studio and may vary according to the destination, declared value, product type and local regulations.

Refusing a package because customs charges are due does not automatically entitle the customer to a full refund. Any refund will be handled in accordance with applicable consumer law and our Return and Refund Policy.

11. Delayed Orders

If the estimated delivery date has passed, please:

  1. review the tracking link;
  2. check that the delivery address is correct;
  3. contact the carrier or local postal service where appropriate;
  4. check with neighbours, reception areas or designated safe places;
  5. allow a few additional business days for unexpected carrier delays.

Tracking updates may occasionally be delayed even while a parcel is still moving through the delivery network.

If the parcel still has not arrived, contact us at indianahenry.pro@gmail.com with your order number.

12. Lost Packages

A parcel may only be treated as lost after the carrier or fulfilment provider has completed its investigation or after the applicable waiting period has passed.

Potentially lost packages must be reported to IndyArt Studio within 30 days of the estimated delivery date.

Please provide:

  • your order number;
  • your full delivery address;
  • the tracking number;
  • any relevant information received from the carrier.

If the carrier confirms that the parcel is lost and the claim meets the applicable conditions, we may offer a replacement or refund. Printful generally covers reprinting and reshipping when a qualifying order is officially considered lost.

Claims submitted after the applicable reporting period may not be eligible for replacement or reimbursement.

13. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

  • verify the delivery address;
  • check around the property and any safe delivery location;
  • ask neighbours, reception staff or other household members;
  • contact the carrier directly;
  • allow a short additional period in case the parcel was marked as delivered prematurely.

Contact us promptly if the parcel remains missing.

A delivered tracking status does not automatically prove that the customer personally received the package, but the available remedy may depend on the carrier’s investigation, the delivery evidence and applicable consumer law. Printful does not generally cover reprinting when tracking shows that the parcel was delivered.

14. Damaged Packages

Please inspect the poster and packaging immediately after delivery.

If your order arrives damaged, bent, torn, wet, misprinted or otherwise defective, contact us at indianahenry.pro@gmail.com within 30 days of delivery.

Include:

  • your order number;
  • photographs of the entire product;
  • close-up photographs of the damage;
  • photographs of the packaging;
  • a photograph of the shipping label, where possible.

Do not discard the product or packaging until the claim has been reviewed.

Damaged or defective products are handled under our Return and Refund Policy.

15. Delivery Restrictions

We may be unable to deliver to certain:

  • countries or territories;
  • military addresses;
  • PO boxes;
  • remote regions;
  • locations affected by carrier restrictions, sanctions, conflict or service disruption.

Where delivery cannot be completed, we may cancel the order and refund the amount paid.

16. Force Majeure and Events Outside Our Control

IndyArt Studio is not responsible for delays caused by circumstances outside our reasonable control, including:

  • severe weather;
  • natural disasters;
  • strikes;
  • customs delays;
  • transportation disruption;
  • carrier backlogs;
  • government restrictions;
  • war or civil unrest;
  • epidemics;
  • power or internet failures;
  • disruption affecting production facilities.

This section does not limit any mandatory consumer rights.

17. Contact

For questions about production, shipping, tracking or delivery, contact:

IndyArt Studio
Legal name: Indiana HENRY
Business status: Sole trader
Registered address: 1 rue des Colonnes, 11100 Narbonne, France
Business registration number: 90320812200015
Email: indianahenry.pro@gmail.com

Please include your order number when contacting us.

Last updated: 27 July 2026