Return and Refund Policy

At IndyArt Studio, each poster is printed especially for you after your order is placed. Please read the following policy carefully before making a purchase.

Right of Withdrawal

If you are a consumer located in the European Union, the European Economic Area or another territory where a statutory right of withdrawal applies, you may notify us that you wish to cancel your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, please contact us at indianahenry.pro@gmail.com before the end of the 14-day period and clearly state your decision to withdraw from the purchase.

Returning the item without first notifying us is not sufficient to exercise your right of withdrawal.

After notifying us, you must return the item within 14 days. The poster must be returned unused, undamaged and in its original condition and packaging.

Unless the item is defective, damaged or incorrect, return shipping costs are the customer’s responsibility. Please use a tracked shipping service, as we cannot be held responsible for returned items lost in transit.

Please do not send any item back before contacting us. The appropriate return instructions and return address will be provided by email.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your poster is damaged, defective, misprinted or different from the item ordered, contact us at indianahenry.pro@gmail.com  within 30 days of delivery.

Please include:

• your order number;
• a description of the issue;
• clear photographs of the poster;
• photographs of the packaging and shipping label, where relevant.

Once the issue has been reviewed and approved, we will offer an appropriate solution, which may include a free replacement or a refund.

You will not be charged return or replacement costs when the problem results from a manufacturing, printing or fulfilment error.

Please keep the damaged item and its packaging until your claim has been resolved. In many cases, returning the damaged product will not be necessary.

Change of Mind

Where a statutory right of withdrawal does not apply, we are not required to accept returns for a change of mind.

Where the right of withdrawal does apply, the customer is responsible for the cost of returning the product. The poster must be returned in its original condition and must not be folded, marked, damaged or altered.

Any reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect it may be deducted from the refund, where permitted by law.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method within 14 days. Your bank or payment provider may require additional time to process and display the refund.

Original standard delivery charges will be refunded where required by applicable consumer law. Additional shipping costs resulting from the customer selecting a more expensive delivery method will not be refunded.

We may withhold reimbursement until we have received the returned item or until you provide proof that it has been shipped, whichever occurs first.

Order Cancellations

Because each product is made to order, production may begin shortly after an order is placed.

Contact us as soon as possible if you need to cancel or modify your order. We cannot guarantee that an order can be cancelled or changed once it has entered production.

This does not affect any statutory cancellation or withdrawal rights available to you under applicable law.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned because the address provided was incorrect, incomplete or undeliverable, the customer may be responsible for the cost of reshipping the order.

Please contact us immediately if you notice an address error. We cannot guarantee that the address can be changed once production or fulfilment has started.

Unclaimed or Refused Packages

If a package is returned because it was unclaimed or refused without a valid reason, any reshipping costs may be charged to the customer.

Refusing delivery or failing to collect a package does not automatically constitute a valid exercise of the right of withdrawal. Customers must contact us directly to communicate their decision to cancel.

Lost Packages

If your order has not arrived by the estimated delivery date, please check the tracking information and contact the carrier where appropriate.

You must report a potentially lost package to us within 30 days of the estimated delivery date. We will investigate the matter with our fulfilment and delivery partners.

We are not responsible for packages marked as delivered by the carrier when the address provided by the customer was correct. However, we will assist you in investigating the delivery wherever reasonably possible.

Exchanges

We do not offer direct exchanges.

Where a return is accepted, the original item must be returned and a separate order may be placed for the desired product.

Defective, damaged or incorrect items may be replaced without requiring a new order.

Non-Returnable Items

The following items cannot be returned unless they are defective, damaged or incorrectly supplied:

• gift cards;
• products customised according to the customer’s personal specifications;
• products damaged after delivery through improper handling, storage or use;
• items returned without prior authorisation or outside the applicable return period.

These exclusions do not limit any mandatory consumer rights.

Colours and Product Appearance

Colours may appear slightly different depending on the customer’s screen settings and the printing process. Minor variations between the digital preview and the printed poster are not normally considered defects.

This does not apply to significant printing errors, incorrect colours caused by a production fault or products that materially differ from their description.

Contact

For return, refund or order-related enquiries, contact:

IndyArt Studio
Email: indianahenry.pro@gmail.com 

Please include your order number in your message.

Nothing in this policy limits or excludes any mandatory rights granted to consumers under applicable law.